Shipping policy
Shipping Policy
Made-to-order products
All Cats on Cotton products are made to order. After an order is placed, it is sent to our production partner for printing, quality checking and packing.
Most orders are prepared within 2–5 business days. Production times are estimates and may be longer during busy periods, product shortages or unexpected delays.
Free shipping
Orders of €95 or more qualify for free shipping to selected European destinations, the United Kingdom, the United States and Japan. Other destinations remain subject to the shipping rate shown at checkout.
Express shipping, where available, is not included and may be selected for an additional charge. Eligibility and available shipping options are confirmed at checkout.
Shipping rates
Shipping charges are calculated at checkout based on:
- The delivery destination
- The products in the order
- The number of items
- The selected shipping method
The full shipping cost will be shown before payment is completed.
Estimated delivery
The estimated delivery date displayed at checkout includes both production and shipping time. Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, severe weather, holidays or incorrect delivery information.
Order tracking
Once an order has shipped, a shipping-confirmation email will be sent with tracking information where available. Tracking may take up to 48 hours to begin showing movement after dispatch.
Orders containing multiple products may occasionally arrive in separate packages. Separate tracking information will be provided for each shipment where available.
International orders, customs and import charges
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. Unless checkout specifically states otherwise, these charges are not included in the product or shipping price and are the responsibility of the customer.
Cats on Cotton cannot control or predict customs charges or customs-processing times.
Incorrect shipping addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact us as soon as possible if an address needs to be corrected. We may be able to update it before the order ships, but changes cannot be guaranteed once production or shipping has progressed.
Additional shipping charges may apply when an order must be reshipped because an incorrect or incomplete address was provided.
Delayed or missing packages
Check the tracking information and contact the local carrier first if a delivery is delayed.
If an order has not arrived after the estimated delivery period, contact us through our Contact page and include:
- Your order number
- The customer name
- The delivery address
- Any available tracking information
We will review the shipment and assist with the next steps.
Delivered but not received
When tracking shows an order as delivered, first check:
- Around the delivery location
- With household members or neighbours
- With the local carrier or collection point
Contact us if the package still cannot be located. We will review the available tracking information, although replacement or reimbursement cannot be guaranteed when the carrier confirms successful delivery.
Delivery restrictions
Shipping availability varies by destination. A country or region is eligible only when a shipping option appears during checkout.
We currently do not offer local pickup or local delivery.
Contact
For questions about shipping or an existing order, use our Contact page and include your order number.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.